Nationally Accredited Qualifications

BSB51918 Diploma of Leadership and Management 

12 Units to Complete

TBST have sequenced the units of the Qualification in an order that builds the students skills and knowledge in a cumulative manner. As the student progresses through the course, the skills and knowledge obtained from a previous unit will then assist them in achieving competence in the subsequent units. For example, students start out with lower level units and build up to more complex units, tasks and assessments.

Personal Development

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Unit Topics Include:

  • Conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
  • Identify workplace situations and environments that may trigger an emotional response
  • Model behaviours that demonstrate management of emotions
  • Recognise the impact that cultural behaviours and beliefs may have on workplace interactions
  • Recognise and respond to the emotional states of others
  • Use emotional intelligence of self and others to enhance team performance
  • Promote the development of emotional intelligence in others
  • Key features of emotional intelligence principles and strategies
  • Key elements of the relationship between emotionally effective people and the attainment of business objectives
  • Key strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
  • Key features of emotional intelligence in the context of building workplace relationships.

This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Topics Include:

  • Use business technology to create and use systems and processes to organise and prioritise tasks and commitments
  • Measure and maintain personal work performance including assessing competency against competency standards and seeking feedback
  • Maintain an appropriate work-life balance to manage personal health and stress
  • Participate in networks
  • Develop a personal development plan which includes career objectives and an action plan
  • Develop new skills.
  • Explain principles and techniques involved in the management and organisation of:
  • Performance measurement
  • Personal goal setting
  • Time
  • Discuss management development opportunities and options for self
  • Describe methods for achieving a healthy work-life balance
  • Outline organisation’s policies, plans and procedures
  • Describe types of work methods and practices that can improve personal performance.
Sales and Marketing

This unit describes the skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing characteristics of possible markets and assessing viability of changes to operations. It applies to individuals working in a supervisory or management marketing or advertising role within a marketing or advertising team or media organisation.

Unit Topics Include:

  • Identify and evaluate marketing opportunities to determine whether they can meet organisational objectives
  • Document how current business operations need to be modified, and list resources required, to take advantage of newly identified and evaluated opportunities
  • Relevant legislation, regulations, standards and codes
  • Relevant workplace documentation and resources
  • Organisational strategic and marketing plans
  • Case studies and, where possible, real situations

This unit describes the skills and knowledge required to effectively plan engagement with a preferred target audience on social media. It applies to individuals working in a variety of marketing and communications occupational roles who have responsibility for developing social media plans and facilitating social engagement on behalf of a business or organisation.

Unit Topics Include:

  • Specify a target audience for social media engagement to meet client or organisational requirements, including by setting measurable metrics for determining success
  • Research online behaviours and characteristics of target audience and identify typical responses and journeys
  • Review and select social media platforms and applications to meet requirements
  • Develop and schedule release of relevant content that aligns to strategy
  • Ensure social media interactions maintain consistent message to brand and develop trust, automating engagement process where possible
  • Monitor and react positively to changes in the social media space
  • Relevant legislation and regulations
  • Communications equipment and technology
  • Relevant workplace documentation and resources – including organisational policies and procedures
  • Case studies or, where possible, real situations
  • Industry digital platforms and applications (where applicable)
Workforce Management

This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity. At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Unit Topics Include:

  • Develop and/or implement processes to manage ideas and information including: communicating information to support others to achieve work responsibilities, facilitating employees' contributions to consultation on work issues, providing feedback on the outcomes of consultations, resolution of issues raised or referral to relevant personnel
  • Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to, provide leadership through own behaviour including: professional conduct that promotes trust with internal and external contacts, adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
  • Plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
  • Develop and/or implement processes and systems to manage difficulties including: identifying and resolving conflicts and other difficulties according to organisational policies and procedures, planning how to address difficulties, providing guidance, counselling and support to assist co-workers in resolving their work difficulties
  • Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
  • Outline legislation relevant to managing effective workplace relationships

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Unit Topics Include:

  • Use leadership techniques and strategies to facilitate team cohesion and work outcomes including: encouraging and fostering shared understanding of purpose, roles and responsibilities, identifying and resolving problems, providing feedback to encourage, value and reward others, modelling desired behaviour and practices
  • Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • Establish processes to address issues and resolve performance issues
  • Support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • Develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • Communicate effectively with a range of stakeholders about team performance plans and team performance
  • Facilitate two-way flow of information between team and management relevant to team performance
  • Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
  • Explain how group dynamics can support or hinder team performance
  • Outline strategies that can support team cohesion, participation and performance
  • Explain strategies for gaining consensus
  • Explain issue resolution strategies

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement. The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

Unit Topics Include:

  • Consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
  • Develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
  • Monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
  • Reinforce excellence in performance through recognition and continuous feedback
  • Seek assistance from human resources specialists where appropriate
  • Keep records and documentation in accordance with the organisational performance management system
  • Outline relevant legislative and regulatory requirements
  • Outline relevant awards and certified agreements
  • Explain performance measurement systems utilised within the organisation
  • Explain unlawful dismissal rules and due process
  • Describe staff development options and information.
Management and Planning

This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan. This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

Unit Topics Include:

  • Develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes: resource requirements, key performance indicators, monitoring processes, contingency plans
  • Communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
  • Develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures including: recruiting, inducting and developing personnel, acquiring physical resources and services, protecting intellectual property, making variations to the plan, monitoring and documenting performance.
  • Escribe models and methods for operational plans
  • Explain the role of an operational plan in achieving the organisation’s objectives
  • Explain budgeting processes
  • List alternative approaches to developing key performance indicators to meet business objectives
  • Outline the legislative and regulatory context relevant to the operational plan of the organisation
  • Outline the organisation’s policies, practices and procedures that directly relate to the operational plan.

This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.

Unit Topics Include:

  • Define the parameters of the project including: project scope, project stakeholders, including own responsibilities, relationship of project to organisational objectives and other projects, reporting requirements, resource requirements
  • Use project management tools to develop and implement a project plan including: deliverables, work breakdown, budget and allocation of resources, timelines, risk management, recordkeeping and reporting
  • Consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
  • Provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
  • Finalise the project including documentation, sign-offs and reporting
  • Review and document the project outcomes.
  • Give examples of project management tools and how they contribute to a project
  • Outline types of documents and other sources of information commonly used in defining the parameters of a project
  • Explain processes for identifying and managing risk in a project
  • Outline the organisation's mission, goals, objectives and operations and how the project relates to them
  • Explain the organisation's procedures and processes that are relevant to managing a project including: lines of authority and approvals, quality assurance, human resources, budgets and finance, recordkeeping, reporting
  • Outline the legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements.

This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

Unit Topics Include:

  • Analyse information from a range of sources to identify the scope and context of the risk management process including: stakeholder analysis, political, economic, social, legal, technological and policy context, current arrangements, objectives and critical success factors for the area included in scope, risks that may apply to scope
  • Consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
  • Develop and implement an action plan to treat risks
  • Monitor and evaluate the action plan and risk management process
  • Maintain documentation.
  • Outline the purpose and key elements of current risk management standards
  • Outline the legislative and regulatory context of the organisation in relation to risk management
  • Outline organisational policies, procedures and processes for risk management.

This unit describes the skills and knowledge required to develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances. It applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces and engage with a range of relevant stakeholders and specialists.

Unit Topics Include:

  • Define scope of sustainability policy, Gather information from a range of sources to plan and develop policy, Identify and consult stakeholders as a key component of the policy development process
  • Include appropriate strategies in policy at all stages of work for minimising resource use, reducing toxic material and hazardous chemical use and employing life cycle management approaches, Make recommendations for policy options based on likely effectiveness, timeframes and cost
  • Develop policy that reflects the organisation s commitment to sustainability as an integral part of business planning and as a business opportunity, Agree to appropriate methods of implementation, outcomes and performance indicators
  • Promote workplace sustainability policy, including its expected outcome, to key stakeholders, Inform those involved in implementing the policy about expected outcomes, activities to be undertaken and assigned responsibilities
  • Develop and communicate procedures to help implement workplace sustainability policy, Implement strategies for continuous improvement in resource efficiency
  • Establish and assign responsibility for recording systems to track continuous improvements in sustainability approaches
  • Document outcomes and provide feedback to key personnel and stakeholders, Investigate successes or otherwise of policy
  • Monitor records to identify trends that may require remedial action and use to promote continuous improvement of performance, Modify policy and or procedures as required to ensure improvements are made

This unit describes the skills and knowledge required to analyse the market context and current business processes to identify and implement opportunities for innovation and reform in an organisation. It applies to those managing a knowledge management or systems development team, or working in a senior role in such a team. Those with line management responsibility would undertake this role.

Unit Topics Include:

  • Investigate information on business markets, customers and methods of doing business
  • Analyse and compare the current market for the business and the customer base with typical business markets and customers
  • Analyse and contrast current business relationships, business processes and methods of doing business with other innovative businesses
  • Investigate business strategies to identify opportunities for innovation and reform
  • Assess opportunities for their compatibility with business goals and objectives, and conduct a cost-benefit analysis for each
  • Evaluate the degree of likely change and the ramifications for the business and its culture for each opportunity
  • Conduct a risk management analysis and formulate a plan for dealing with contingencies according to organisational requirements
  • Rank opportunities in terms of their viability and applicability to the organisation
  • Include opportunities for innovation in the organisation's business strategy and prioritise them for implementation
  • Redesign aspects of the business in an innovative manner according to the organisation's business strategy
  • Integrate innovation into the business and monitor to gauge usefulness and maximise implementation
  • Review business innovation in consultation with users and make recommendations for improvement or further innovation

Professional Partner Associations

TBST is a proudly accredited training provider by a number of professional associations and software vendors including, Xero, Quickbooks & MYOB.

A professionally associated course gives you confidence that you are receiving the very latest knowledge to broaden your career prospects. For more information about a particular course see the Courses section of our website or contact us directly either through our online form or via phone.

Course Enrolments Include

BAS Agent Skill Set

We provide students with the qualification skill set required under the BAS Services Provider legislation

Flexible Distance Learning

Our flixible online distance learning training helps our students to manage the demands of work, family & study

Trained by Industry Professionals

Our students have dedicated professional trainers who are also working professional bookkeepers or accountants

MYOB Training for All Students

All training courses include full MYOB Training from basics to advanced including MYOB software